Terms of payment
If a service is booked at least 28 days before the date on which it is to begin, an advance payment amounting to at least 20% of the total price of the service shall be made within 14 days of the booking, and the full price of the service shall be paid not later than 28 days before the date on which the service is to begin. If a booking is made at a later date, the full price of the service is payable upon booking. Before using a service, the customer must be present a receipt or other evidence of payment. If a customer fails to honour the terms of payment, the entrepreneur is entitled to regard the booking as cancelled and the contract as null and void.
The customer’s right to rescind a contract
In the event of a customer or another person belonging to the same household suddenly becomes ill, suffers a serious accident or dies, the customer is entitled to rescind the contract and receive a refund of the price paid for the service, less a service charge 50€. However, the payment will not be refunded if the use of the service has already begun. Any impediment in the way of arrival must be notified to the entrepreneur immediately. A doctor’s certificate must be presented when illness or accident has prevented use of the service.
The customer is entitled to rescind a contract without a separate reason
– not later than 28 days before the date on which the service is to begin, by paying the service charge 50€
– later than 28 days but not later than 14 days before the date on which the service is to begin, by paying 25% of the full price of the service
– later than 14 days but not later than 48 hours before the time when the service is to begin, by paying 50% of the full price of the service
If a contract is rescinded at a later time or the customer fails to notify Pursihuvilat, before the service is to begin, of his or her intention not to use the service, Pursihuvilat is entitled to charge the full price of the service.
The entrepreneur’s right to rescind a contract
Pursihuvilat has a right to rescind a contract or terminate provision of the service if an insuperable impediment, such as a fire, force majeure, a measure on the part of the authorities, a strike or any comparable unforeseeable event over which the entrepreneur has no influence prevents or substantially impedes provision of the service. If a contract is rescinded, the full amount paid must be refunded to the customer, and if provision of the service is interrupted, that part of the price corresponding to the unrealised part of the service is refundable. The entrepreneur must immediately inform the customer of an impediment due to which a service can not be implemented.
Responsibility of the parties and compensation for damage
The customer has a right to compensation for damage which a defect in the entrepreneur’s performance has caused him or her if the defect or damage is due to the negligence of the entrepreneur or another entrepreneur whose assistance he or she has used. Examples of damages for which compensation must be paid include the excess expenses that the fault has caused the customer and costs that have become useless. The entrepreneur bears no responsibility for damage attributable to force majeure or any other unforeseeable cause which the entrepreneur or another entrepreneur whose assistance he or she has used could not have prevented even by acting with the greatest-possible care. The entrepreneur must immediately inform the customer of an impediment and strive to act in a way that the damage suffered by the customer is as minimal as possible. The customer must observe the guidelines and rules specified by the entrepreneur in relation to the use of the service and will be responsible for any damage caused by him or her to the entrepreneur or a third party. If a customer fails to use the agreed services uses them only in part, he or she will not be entitled on this basis to a price reduction or refund.
Complaints and settlement of disputes
The customer is obliged to complain immediately to the entrepreneur or to his or her representative about any defects that can be rectified already while the service is being used. Any other complaints concerning defects which could not have been put right during use of the service and demands for compensation must be made in writing to the entrepreneur, normally within one month of the use of the service having ended.